Central customer portal
The HUP WebAbo management customer portal is a complete platform for communicating with your end customers. In addition to the standard functionalities in the subscription area, the integration of the web portal into the CRM strategy of your publishing house is also possible through the connection to the HUP marketing solution.
Features at a glance
- Heterogeneous system environments
- Responsive design = optimal presence on mobile devices
- SSO = connection to publishing portals
- Open standard interfaces = integration into 3rd party distribution systems
- Store connection = ordering option for standard and promotional subscriptions including premiums
The HUP portal login via HASSO (HUP Authentification and Single-Sign-On) enables access to the entire personalized area. This includes the print subscription, e-paper, paid content, web ads and other offers from your company. For new registrations, our development team has built in login wizards that support self-selected login names and passwords. This eliminates the need to send login data to existing customers. Of course, other SSO services can also be connected via modern interfaces.
HUP WebAbo seamlessly integrates into the publisher’s existing web presence. Using special templates, all pages can be designed in your individual publishing house design.
All processes entered via the Internet are either transmitted directly to the production database or stored in a web database and released manually after verification via an admin tool. In this way, you meet all individual security criteria – with minimal effort.
Your customer can choose from various offers and enter his subscription order. He then automatically receives an online account. In addition, the addresses are checked for postal correctness and deliverability, and the applicable price is determined.
Redirections and address changes
Your customer can have his subscription forwarded to any address without any additional effort on your part. The address check, the control of possible overlaps of interruption and redirection periods and the determination of the redirection start date are carried out automatically. If your customer wants to change address and billing data on a deadline, HUP WebAbo determines the earliest possible change date and checks the address and bank details.
Your customer can enter complaints for one or more publication days and enter complaint reasons and free text. If desired, subsequent delivery requests can also be mapped online. You decide whether and over what period your customer can view his complaint history.
If your customer requests an interruption, he or she will be asked to donate the newspaper to a friend or to charity. Any overlap between interruption and redirection periods is automatically checked and the earliest possible time is determined.
Integrated payment providers for online payment / online payments:
For questions about HUP WebAbo write us!