Become part of the HUP team

Supporter (f/m/d)

full or part time, unlimited

HUP GmbH has been developing high-quality software solutions for more than 35 years and offers a unique overall portfolio under one roof.

We currently support over 400 companies from Germany, the Netherlands, South Africa, Hungary, Austria, Croatia and Switzerland and accompany them on their way into the digital future.

think media. One focus is on publishers and media houses. From subscription/logistics, page planning and make-up, advertising, editorial, multi-channel production to the respective accompanying services before and after implementation.

comet. In this business area we bundle our experience and competence in payroll and asset accounting. Accounting is our passion. With comet we have already built up an established brand which we are constantly expanding.

ready2box. Another HUP business. In this area HUP provides efficient, inexpensive and self-explanatory Software as a Service (SAAS) solutions to companies, self-employed and private users.


Main tasks:

You will support our customers primarily by telephone and remotely and ensure that they receive the best possible service.

Your professional and committed handling of service requests is focused on the satisfaction of our customers and thus also on the success of our company.


Main areas of activity:

  • You support our customers regarding the products installed and commissioned by HUP.

  • You are a representative of our company, you like to “bite” your way through tricky issues and proudly present solutions, WorkArrounds and recommended process changes to your customer personally in word and text. In difficult phases of your work you will of course be supported by the product owners, the developers and the whole team.

  • You will look after our customers in such a way that software service requests and orders are clarified, checked and completed to the satisfaction of the customers within a reasonable time.

  • In cooperation with the team management and development you will analyse software errors and provide solutions for the customers.

  • You are also responsible for the conception and execution of appropriate test scenarios to ensure the (largely) error-free delivery of existing and new program versions.

  • After appropriate training, you will be able to assist the administrators and key users of our customers at eye level with configuration adjustments and form changes, and you will be able to clarify customer requests regarding program additions, changes and training needs.

     


Training

  • Publishing house clerk (f/m/d), media clerk (f/m/d), computer scientist (f/m/d), IT specialist (f/m/d), information technology clerk (f,m,d), programmer (f/m/d) or similar

  • Career changers (f/m/d) with very good knowledge are also welcome.


Knowledge and experience

think media. “Stable smell” is an advantage and you should be familiar with the tasks and procedures in media companies, whether daily newspaper, weekly newspaper or magazine. Ideally you have also worked with special software for publishers.

 


Language skills

  • German business fluent (written and spoken),

  • English conversationally confident


Personal requirements

  • online affine

  • autonomous working method

  • high quality awareness

  • Flexibility

  • Commitment

  • Enthusiasm

  • Team spirit

  • good communication skills

 


Conditions

Please state your salary expectations in your application as gross monthly salary (amount or range of amounts).

In addition to a challenging job with a lot of development potential in the company, we offer you

  • flexible working-time models

  • Home office hours

  • various fringe benefits

  • Drinks and fruit at free disposal

  • flat hierarchies with room for personal initiative

 Interested?
Then apply directly to us at seeyou@hup.de and send us your detailed application documents.

If everything fits, you will be part of the team sooner than you think.

Phone:
+49 531-28181-0

E-Mail:
info@hup.de

Am Alten Bahnhof 4B,
D-38122 Braunschweig

Contact us